We have collected many questions and answers for you.
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About the Minoto video account
What exactly can I do with my video account?
With your package you can upload videos and encode to the most common online video formats to eventually stream the videos with your own video player on your website, mobile devices, social media or on Connected TVs.
Why should I use your video platform and not just use a free video service?
Because you would like the video message in your own branded video player. Because you did not want to transcode all formats required for all different and always new devices. Because our content delivery network (CDN) ensures that your videos worldwide quickly and at the highest quality stream. Because you like better and want to be found in search engines because you want more traffic from social media.
For who is a video account interesting?
For organizations that want to use online video for marketing or commercial purposes. It is especially interesting for web agencies with multiple clients, video professionals, marketing departments of large companies, SME's, bloggers, e-learning companies, media companies and especially for online publishers.
What does it cost?
See our web page about pricing.
What is a 'video play'?
A video play is the start of a video, regardless of the length or quality of a video. Once someone presses the play button is on your video, we charge a video play.
Why is your pricing model based on video plays?
This keeps it simple for you - and for us. This prevents us from challenging bandwidth calculations or complex pricing structures and enables you to know where where you're at in terms of costs. The pricing model of video displays easy to know what you are getting and for what price. If the number of impressions is not enough prove? Then you just how much extra impressions purchased.
Why can you use such a low price for a video account?
In the pricing model of video plays, we assume that the average use of all our clients together will be lower than the maximum amount of video plays a separate account provides. This lower average usage lets us use competitive rates even if somebody actually require the maximum amount of plays.
What happens if I exceed my maximum amount of storage or video plays?
If you need additional storage, then you can buy more per unit of 50GB. If you exceed your monthly 100,000 plays, these extra plays will be charged according to the price discount table for additional plays. These additional plays will cost you less as you use more. That makes Minoto Video very interesting for you, as with most video portals should you need to purchase a new bundle or set a higher commit.
How can I get a video account?
Please contact one of our video experts and they will help you with this. In most cases you can get started today with your account.
Do i get support when i need it?
Yes, our goal is to help you at all times. Whatever it takes. When it comes to conceptual or technical issues, or if you need advice on monitizing your video concept. Our very experienced video experts are always available during working days and hours. Do you have a question, just call or email us.
What happens if my test account expires?
If your test account expires, your account becomes inactive. You can still log on the dashboard but your videos are no longer active. We remove your test account and your videos, however, after another 30 days. This gives you ample time for your test account to convert it to a paid account if you want to, without having to modify your account information.
What happens if do not extend my video account after one year?
When the 365 days are over, your account becomes inactive. You can still log on the dashboard but your videos are no longer active. We remove your account and your videos, however, after another 30 days. This gives you ample time to renew your video account if you want to, without having to modify your account information.
Will my video plays that I have not used this month available for the next month?
Unused plays are not sustainable for the next month. Every new month you start again with new batch of 100,000 plays.
About the platform
What is a CDN?
A CDN is a content delivery network or in other words a computer network that makes your videos wherever they are in the world be retrieved quickly and in high quality streaming. Our CDN uses ISO certified data centers with the highest security standards in Europe and the United States.
Can I upload any video format?
Yes, our platform accepts the most common video formats. For an optimal transcoding you can best use the following formats: MPEG, MOV, WMV, MP4, M4V, AVI, FLV and MKV.
What is my upload limit?
Your video account provides you with 250 GB of disk space on our platform. This allows you to host a lot of videos. However, if the disk space is not enough you can easily buy an additional 50 GB storage.
Do my streams work on mobile devices, tablets and Connected TVs?
Sure. Look for more information check out the features page.
Is it difficult to use the video management dashboard?
It is not difficult to use the video management dashboard. Yet it may be that some terms or features are unknown to you. Once your account is created, we provide with a clear QuickStart Guide. Here we will help you through the features of Minoto Video. We also have a glossary included.
Can I store the source video files on your platform?
Yes, you can. But keep in mind that this adds quickly at the expense of your available storage. At the moment we have converted the file it might be a good idea you just store the file locally.
To what extent can I adjust the video player?
You can adjust the video player in size and colors. Also you can customize the 'Behaviours' of the player and add your own Google Analytics code. How this works can be found in the QuickStart Guide.
Can I use my own logo to the player add?
Yes, you can. At this time we do this by referring to a logo file. How this works can be found in the Quick-start-guide.
Can I also use my videos on YouTube
Yes you can. In fact, you can do this from the Minoto Video platform dashboard. You link your YouTube account and with just one push of the button transload your video to YouTube. How this works can be found in the Quick-start-guide.
How can I share my videos in social media?
This feature is included in our video player. By clicking the share button at the top right of the player the share-functions display of respectively Delicious, Digg, Facebook, LinkedIn, MySpace, Reddit, Tumblr and Twitter. Note that you can customize the settings of your video in each social media channel by adding Open Graph tags to your site. How this works can be found in the Quick-start-guide.
Can I upload multiple videos simultaneously?
Yes, you can. By using our unique feature "FTP Upload" you can simultaneously upload as many videos as you want. Obviously the size of files you want to upload should fit within your storage limit.
Is there a limit to the file size per video?
There is no maximum file size that we use. However, we encourage you to keep the files under the 1Gb for rapid turnaround of transcoding and to keep your files within your storage limit.
Should I compress my video files first before I upload?
It is not really necessary, but compression reduces file size. We recommend you to compress your videos first before you upload them. Therefore it takes less time that your videos will be uploaded and transcoded. In addition, you have more storage space for more videos.
Can I upload videos that I do not have the rights of?
It's not a good idea to stream others videos if you are not the owner of the copyright. You should also not do this according to our Terms of Service. If this happens and we get a 'legal notice' then we will make the appropriate video inactive and will send the 'notice' on to you. Should it be that you notice someone streaming your videos from the Minoto Video platform please send an email to email@example.com.
Can I display ads in my videos?
Yes, you can. Our video players are VAST compliant. This allows us to immediately show every kind of advertising from any advertising channel that uses this standard within your video player. In terms of advertising models and options there are numerous of options. If you want to run ads, please do get in touch with one of our video experts. They can advise you perfectly or get you in contact with various advertising channels.
Do you have API’s?
Yes. In fact, we have 3 APIs. A management API, a content protection APIs and account management API. With these 3 APIs you can integrate the entire Minoto video platform in a very short time into your existing systems or applications. The API's are provided with appropriate documentation and our development team can at all times assist you with the integration. If you want to know more about the capabilities of the APIs, please contact our video experts.
Is the answer to your question not listed? Please give us a call at +3110-750 26 37 or send us an email with your question and we will answer you on short notice.